Smart & Sexy

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RETURN POLICY

  • Returns for a refund are accepted within 30 days of the shipping date. Returns sent after 30 days will not be accepted. The items will be shipped back to the customer and a $5 handling fee will be charged.
  • Shipping charges are not refundable.
  • We regret that we cannot issue refunds on any item that is in less-than-new condition. All returns must be unworn and in original packaging with all tags intact. We have the right to refuse the return of items with obvious signs of wear (i.e., if the items have been soiled, or have been smudged with makeup, or if the item has a distinct smell).
  • Please note that for your protection, all panty bottoms are final sale. This includes any and all bottoms – individually sold underwear, bra & panty sets, sleepwear sets as well as bodysuits/teddies.  Be Smart & Sexy and be sure to review our sizing fit chart before you place your order.
  • Final sale merchandise cannot be returned or exchanged. Any final sale merchandise shipped to us will be immediately be donated to charity.
  • We encourage you to use certified or insured mail, as we cannot be responsible for items lost in the mail.
  • Once the returned item has been received, please allow 5-10 business days for the transaction to be processed. Refunds can only be made to the original credit card. You will receive an e-mail notification once the refund/exchange has been processed. It may take up to 2 billing cycles for the refund to appear on your credit card statement.
  • Returns:
    Download and print the attached return form. Fill in all the requested information and mail both the form and the garment(s) you are returning or exchanging to:
    Smart & Sexy
    301 S. Margaretta Street
    Schuylkill Haven, PA 17972
    Attn: Returns

EXCHANGE POLICY

  • Exchanges are accepted within 30 days of the shipping date. Exchanges sent after 30 days will not be accepted. The items will be shipped back to the customer and a $5 handling fee will be charged.
  • Shipping charges for exchanges are not refundable.
  • We regret that we cannot complete an exchange for any item that is in less-than-new condition. All returns must be unworn and in original packaging with all tags intact. We have the right to refuse the return of items with obvious signs of wear (i.e., if the items have been soiled, or have been smudged with makeup, or if the item has a distinct smell).
  • Additionally, please note that for your protection, all panty bottoms are final sale. This includes any and all bottoms –  individually sold underwear, bra & panty sets, sleepwear sets as well as bodysuits/teddies.  Be Smart & Sexy and be sure to review our sizing fit chart before you place your order.
  • Final sale merchandise cannot be returned or exchanged. Any final sale merchandise shipped to us will be immediately be donated to charity. Be Smart & Sexy and be sure to review our sizing fit chart before you place your order.
  • We encourage you to use certified or insured mail, as we cannot be responsible for items lost in the mail.
  • Once the returned item has been received, please allow 5-10 business days for the transaction to be processed. You will receive an e-mail notification once the refund/exchange has been processed and you should receive your exchanged item within 10-14 business days after processing.