Check out these frequrently asked questions or contact us by email or phone for more help.
An AVS mismatch error indicates that the billing zip code does not match the zip code of the credit card that is being used. Please contact Customer Service for assistance at firstname.lastname@example.org or 1(800) 985-4375. Customer Service is available Monday-Friday 8:30AM-5:30PM EST.
An error message that states address out of range can be overlooked. Please continue with your order.
Unfortunately, we cannot change an order after it has been placed, however, we are happy to help you cancel your order and place a new one. Keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. Please contact email@example.com or 1(800) 985-4375 to reach customer service. Our customer service is available Monday-Friday 8:30AM-5:30PM.
Unfortunately, once you receive an email confirmation it is too late to make any modifications, however, we are happy to help you cancel your order and place a new one.
Your credit card will not be charged until your order has shipped. You will see the order amount authorized as pending, then once the order ships your payment will be captured.
We offer FREE USPS First Class w/ Delivery Confirmation (3-5 business days) on U.S orders $40+ (after discounts) no code needed!
$5 USPS First Class w/ Delivery Confirmation (3-5 business days) on all orders less than $40.
$30 expedited 2-day shipping via USPS Priority Mail.
Tracking numbers are provided regardless of shipping method. Tracking numbers are found at the bottom right corner of your email confirmation.
First Class orders received by noon EST will be shipped out by the next business day. Orders with expedited shipping received by noon EST will be shipped out that day. You will receive an email that indicates when your order has shipped. Business days are Monday – Friday.
At this time, we do not ship outside the United States, with the exception of Puerto Rico.
Please contact Customer Service for assistance at firstname.lastname@example.org or 1(800) 985-4375 to investigate this.
Exchanges and returns are SUPER easy! Instant Refunds* are FREE. Refunds to original payment method are subject to a $5 restocking fee. Original shipping charges will not be refunded. Check out how to make a return or exchange (scroll down the page to see FAQs) and where to print your shipping label at our returns center.
Where do we begin?! When you sign up you are automatically a part of our SAS Club Rewards Program! This means you now have quite a lot of FUN ways to collect points that can be redeemed for rewards. Additionally, you can opt-in to receive special offers from us for being a preferred customer. You also have the option of saving your credit card, shipping, and billing information.
Just for signing up you get 250 points! For every dollar spent you earn 10 points. To see a full list of the many ways you can earn points please visit Smart&Sexy Loyalty Program
Points will reflect in your account 14 days after your order has been placed.
First off… Happy Birthday! Birthdays need to be input into your account 7 days prior to your birthday. You can do this by logging into your account and clicking Your Account in the top right corner. Then click Your Rewards and Earn Points. Finally, click Birthday Bonus and enter your big day!
Your referral link can be found in Your Rewards under Earn Points. Simply post on Facebook or Twitter or send the link through email and have your friends and family click through the link to make their first purchase. Et voila! 14 days later you will see your referral points in your account.
We’re glad you’re having so much fun. Once you’ve accumulated at least 500 points you’re ready to redeem your first reward. Go to Your Account then click Your Rewards and go to the Rewards tab. It is there we will provide a unique code which you can input in the gift card section at checkout. You will get a gift card code to use on your order.
When you purchase a gift card you will input the recipients email address. They will receive an email with the gift card code that can be used at checkout. To redeem a gift card, enter your gift card number at checkout. Gift cards may not be returned or applied to any previously purchased merchandise.