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Check out these frequrently asked questions or contact us by email or phone for more help.

Why haven't I received an update on my Free Panty order?

Our Free Panty promotion has caused an unprecedented spike in orders and we are doing our best to sift through them. In addition to the increase in orders, we have put in place safety and social distancing precautions at our distribution center to keep our employees safe through COVID-19, causing further delays. It is taking us a bit longer than usual to address this overwhelming demand and we ask that you please stand-by as we work through this.

Please continue to monitor your emails, we are doing our very best to get you an update on your order as soon as we can.

We thank you again for you order & for your patience and we hope to have an update for you soon.

Why am I receiving an error when placing my order?

An AVS mismatch error indicates that the billing zip code does not match the zip code of the credit card that is being used. Please contact Customer Service for assistance at info@smartandsexy.com or 1(800) 985-4375. Customer Service is available Monday-Friday 8:30AM-5:30PM EST. 

An error message that states address out of range can be overlooked. Please continue with your order.

How can I cancel or change an order?

Unfortunately, we cannot change an order after it has been placed, however, we are happy to help you cancel your order and place a new one. Keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once our fufilment center has started processing your items. Please contact info@smartandsexy.com or 1(800) 985-4375 to reach customer service. Our customer service is available Monday-Friday 8:30AM-5:30PM.

What happens if forget to use the discount code on my order?

Unfortunately, once you receive an email confirmation it is too late to make any modifications, however, we are happy to help you cancel your order and place a new one.

When will my credit card be charged?

Your credit card will not be charged until your order has shipped. You will see the order amount authorized as pending, then once the order ships your payment will be captured. 

Shipping Methods and Prices

We offer FREE USPS First Class w/ Delivery Confirmation (3-5 business days) on U.S orders $50+ (after discounts) no code needed! 

$5 USPS First Class w/ Delivery Confirmation (3-5 business days) on all orders less than $50.  

$30 expedited 2-day shipping via USPS Priority Mail. 

Tracking numbers are provided regardless of shipping method. Tracking numbers are found at the bottom right corner of your email confirmation.

When will my order be shipped?

First Class orders received by noon EST will be shipped out by the next business day. Orders with expedited shipping received by noon EST will be shipped out that day. You will receive an email that indicates when your order has shipped. Business days are Monday – Friday. COVID-19 Update: During this time, social distancing and adhering to necessary precautions are of the utmost importance to help stop the spread of COVID-19. Please know we are taking this seriously for both our customers and our employees. As we work to pack and ship your orders, please understand there may be delays as we are doing all we can to ensure those processing your orders are staying safe.

Can I ship to a PO box?


Do you ship outside the United States?

At this time, we do not ship outside the United States, with the exception of Puerto Rico.

My package says it was sent but I never received it.

Please contact Customer Service for assistance at info@smartandsexy.com or 1(800) 985-4375 to investigate this.

Are returns free? And all things returns.

Exchanges and returns are SUPER easy! Instant Refunds* are FREE. Refunds to original payment method are subject to a $5 restocking fee. Original shipping charges will not be refunded. Check out how to make a return or exchange (scroll down the page to see FAQs) and where to print your shipping label at our returns center.

Account & Loyalty Program
What are the benefits of creating an account on Smart & Sexy?

Where do we begin?! When you sign up you are automatically a part of our SAS Club Rewards Program! This means you now have quite a lot of FUN ways to collect points that can be redeemed for rewards. Additionally, you can opt-in to receive special offers from us for being a preferred customer. You also have the option of saving your credit card, shipping, and billing information.

How do I earn points?

Just for signing up you get 250 points! For every dollar spent you earn 10 points. To see a full list of the many ways you can earn points please visit Smart&Sexy Loyalty Program

When will points from my order reflect in my account?

Points will reflect in your account 14 days after your order has been placed.

Why haven’t I received my birthday points?

First off… Happy Birthday! Birthdays need to be input into your account 7 days prior to your birthday. You can do this by logging into your account and clicking Your Account in the top right corner. Then click Your Rewards and Earn Points. Finally, click Birthday Bonus and enter your big day!

How do referrals work?

Your referral link can be found in Your Rewards under Earn Points. Simply post on Facebook or Twitter or send the link through email and have your friends and family click through the link to make their first purchase. Et voila! 14 days later you will see your referral points in your account.

Wow! This is fun, but how do I use my points?

We’re glad you’re having so much fun. Once you’ve accumulated at least 500 points you’re ready to redeem your first reward. Go to Your Account then click Your Rewards and go to the Rewards tab. It is there we will provide a unique code which you can input in the gift card section at checkout. You will get a gift card code to use on your order.

How do gift cards work?

When you purchase a gift card you will input the recipients email address. They will receive an email with the gift card code that can be used at checkout. To redeem a gift card, enter your gift card number at checkout. Gift cards may not be returned or applied to any previously purchased merchandise.

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Free shipping on all orders over $50.

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