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Frequently Asked Questions

What are your shipping fees?
Automatic FREE shipping on U.S orders $40+ (after discounts) no code needed!
$5 flat rate standard shipping (3-5 business days) on all orders less than $40. 
$30 expedited 2-day shipping via USPS Priority Mail.
Tracking numbers provided regardless of shipping method.
When will my order be shipped?
Orders received by noon EST will be shipped out by the next business day. You will receive an email that indicates when your order has shipped. Business days are Monday - Friday.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order has shipped. You will receive an email that indicates when your order has shipped and payment has been processed.
I don't want anyone to know I ordered lingerie.
Your secret is safe with us. All Smart & Sexy packages are shipped in a secure plain unmarked envelope or box with only an "S&S" marked return address.
Why should I create an account and register on Smart &
You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Additionally, you can opt-in to receive special offers from us for being a preferred customer.
How can I cancel or change an order?
We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. Please contact to reach customer service.
Where do I send a return for a refund or store credit?
Returns for a refund or store credit can be sent to the address below. All returns must have postage prepaid; we will not accept COD. We encourage you to use certified or insured mail, as we cannot be responsible for items lost in the mail. Shipping fees are not refundable.
Return to:

Smart & Sexy
9 Coal Street
Port Carbon, PA 17965
Attn: Returns

Please remember that all panty bottoms are Final Sale and cannot be returned. If we receive a return of a Final Sale item, no refund will be issued and the garment will be donated to charity. To see our full Return Policy, click here
Do you have a catalogue?
At Smart & Sexy, we believe in supporting women as well as the environment. Currently, our sustainability initiatives prohibit us from offering a printed catalogue.